![]() I really want this software off of my computers now.I can find other backup services. ![]() I know I can do this myself and I can't drive one hour to a Best Buy.Ĭan someone tell me how I can either uninstall the Online Backup or turn it off since it will immediately start the 'update' process when I start it up again? They recommended I shut off the computer and take it in to the nearest Best Buy to have them uninstall and reinstall the program again. The computer is completely locked up during 'updating' and I cannot access files or email. We even tried doing that in 'safe mode' but we were unsuccessful. ![]() Two agents were unable to help me stop the 'updating' or to uninstall the software. Uninstall Tool is the paid version of Geek Uninstaller. All you need to do is head to the website and download it on your computer. ![]() Today my XP was locked up for over 5 hours 'updating files'.not backing up.so I called Geek Squad. Geek Uninstaller is the free version, requiring no payment. THIS IS MY PROBLEM: every time on start up, the Online Backup window appears immediately and says 'please wait while your files are be updated'. I have not been able to back up any files due to the fact that I have a lot of data on my computers and I was informed a few weeks ago, that it might take several days & up a week to back up all the data. They also didn't tell me that I needed high speed internet to use this software and even though my computer runs pretty fast, it's apparently not fast enough. No one at Best Buy told me before I bought the software and paid them to install it, that I would have so many problems with it. I've had the Geek Squad Online Backup installed on 3 computers for less than 1 month.
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